Returns & Refunds

Returns accepted at the expense of the buyer with request to and approval from theuncommonquiltcompany.com. Each case will be considered upon notification from customer to theuncommonquiltcompany.com on a case-by-case basis. A request for return of an item for a refund will be considered only if it meets the following criteria.  If the request meets these criteria, the items may be returned subject to a 30% restocking fee.

• The item has not been used or damaged in any way.
• Less than 30 days has passed since the item was shipped from theuncommonquiltcompany.com.
• The item is returnable to stock and can be resold.
• The item is not a custom creation or customized with embroidery.

If you need to return an item please first contact theuncommonquiltcompany.com and obtain an RMA (Return Merchandise Authorization).  All shipments received without an RMA will be refused. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force of nature for which we will not be responsible. In order to contract with theuncommonquiltcompany.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Theuncommonquiltcompany.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will typically by theuncommonquiltcompany.com or may in some cases be a third party. Where a contract is made with a third party theuncommonquiltcompany.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. 

• Our Contract: When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

• Pricing and Availability: While we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. 

• Payment is expected upon receiving your order. We carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been shipped and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.